Career Accelerator Program

Definition Of Communication, Evolution Of Communication, Features Of Communication, Importance Of Communication

Process of communication, The Stages of Communication, Factors Affecting the Communication Process, Improving Communication Skills, Models of communication

Written test on the 2 classes Introduction to communication and communication Process

Barriers Of Communication, Communication Vs Barriers, Types Of Barriers, Outcomes Of Barriers, Parts Of Speech, Tenses

Introduction, Types Of Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional Barriers, Past & Future Tenses, Summary

Group discussion to understand candidates progress and identify their challenges

Introduction, Perspectives In Communication, Factors Affecting Perspectives In Communication, Components, Strategies For Enhancing Perspective Taking, Importance Of Perception In Communication

Continuation of perspectives in communication

Introduction, Elements Of Communication, Types Of Communication, Factors Affecting The Type Of Communication

Continuation of elements of communication

Combined test on Perspective and Element in Communication

Introduction, Basics Of Listening, Process Of Listening, Models Of Listening, Active Listening, Signs Of Active Listening, Essentials Of Active Listening, Purpose Of Listening, Self-Awareness, Ways To Improve Self-Awareness, Benefits Of Self-Awareness

Types Of Listening Skills, Barriers Of Effective Listening, Benefits Of Effective Listening

Written test on Listening (Comprehension, Article or any paragraph)

Introduction To Written Communication, Definition, Style Of Written Communication, Types Of Written Communication, Five C's Of Written Communication, Purpose Of Written Communication, Uses Of Written Communication

Introduction, When To Use Written Communication, When Not To Use Written Communication, Requirements Of Effective Written Communication

Written test on the topics covered in Written Communications Classes

Understanding Corporate Writing, Importance Of Corporate Writing, Types Of Corporate Writing, Plan Your Writing, Organize Your Writing, Challenges In Corporate Writing

Writing Techniques And Business Practices, Business Writing Formats-Emails, Memos, Letters, Examples, Differences

Written test on emails, messages, and other corporate writing formats

Introduction, What Is Communication Style?, Importance, Communication Style Matrix, Uses Of Matrix In Business Areas, Benefits, Drawbacks, Punctuation

Continuation of communication styles

Give Me Introduction To Resume, Agenda, Introduction, What Is Resume?, Why It Is Important, Key Components Of A Resume, Tailoring Your Resume, Customising Your Resume, Ideal Length Of Resume, What Is An ATS, Best Practices For Resume Building

Overview, Purpose Of The Job Interview, In-Person Job Interviews, Virtual Job Interviews, Communication And Building Rapport, Building Rapport In Virtual Interviews, Types Of Interview Questions, Examples Of Behavioural Questions, Strategies For Answering Interview Questions, Overcoming Challenges In Virtual Job Interviews

1st Round of Mock Interview

2nd Round of Mock Interview

How To Make An Effective Presentation, Importance Of Effective Presentation, Key Elements Of Effective Presentation, Planning A Presentation, Structuring A Presentation, Evidences & Examples For Supporting Ideas, Preparing For Delivery

Understanding The Power Of Visuals, Design Principles For Visuals, Tools And Technologies, Delivering Your Message With Impact, Techniques Of Delivery, Practice Presentations And Feedback

Prepare and present presentations in live class

Introduction, Profile Optimization, Networking & Visibility, LinkedIn Job Search Strategy, Q&A + Live Profile Reviews

Continuation of placement preparation

Continuation of placement preparation

Continuation of placement preparation

Final preparation for placement

Introduction to Google Sheets: Overview, benefits, and common use cases, Navigating the Interface: Key menus, toolbar, and formula bar, Managing Spreadsheets: Creating, organizing, and renaming files, Data Handling: Entry, formatting, formulas, sorting, and filtering, Collaboration: Sharing, permissions, and real-time edits

Importing Data: Import from CSV, web, and other spreadsheets, Data Validation: Set up rules and create drop-down lists, Advanced Functions: Use VLOOKUP, COUNTIF, SUMIF, and others, Multiple Sheets and Linking: Manage sheets and reference data across them, Pivot Tables, Charts, and Formatting: Create and analyze pivot tables, advanced charts, and apply conditional formatting

Data Management: Hiding/unhiding rows, concatenation, and logical functions (IF, IFERROR), Formulas and Functions: Array formulas, ISBLANK, and date/time operations, Data Cleaning: Splitting text, removing duplicates, and advanced manipulation, Advanced Tools: QUERY function and enhancing functionality with add-ons

Test on formulas and functions in Google Sheets

Introduction to Microsoft Excel, Creating and Saving Workbooks, Working with Worksheets, Basic Formulas and Functions, Formatting Worksheets, Basic Data Manipulation

Advanced Data Manipulation, Charts and Graphs, PivotTables, Collaboration and Sharing

Test on formulas and functions in MS Excel

Introduction to Artificial Intelligence (AI), How ChatGPT Fits into AI, Introduction to ChatGPT, Everyday Uses of ChatGPT, Using ChatGPT Effectively, Ethical Considerations and Limitations

Introduction to Sales Data Management, Data Collection and Organization, Sales Operations Fundamentals, Tools & Technologies for Sales Operations, Access Control & Roles, Data-Driven Forecasting and Reporting, Future Skills for Sales Ops Professionals

Introduction to Sales Forecasting, Forecasting Models & Methods, Pipeline Management & Forecast Accuracy, Quality Analysis in Sales, Implementing a Continuous Improvement Cycle

Combined test on sales operations and forecasting

Introduction to Client & Vendor Management, Building Strong Client Relationships, Effective Vendor Management, Conflict Resolution & Relationship Maintenance, Negotiation Tactics & Contract Management, Measuring Relationship Health & Performance, Conclusion

Introduction to the BPO Industry, Types of BPO Services, BPO Process Flow & Lifecycle, Key Roles & Responsibilities in a BPO, Basic BPO Metrics & SLA Management, Tools & Technology Used in BPO, Future Skills for BPO Professionals, Conclusion

Customer Interaction Techniques, Process Compliance & Data Security, Quality Assurance & Continuous Improvement, Workforce Management & Scheduling, Professional Skills & Career Growth, Conclusion

Combined test on client/vendor management and BPO processes

Introduction to the Call Centre Industry, Types of Call Centres, Key Roles & Responsibilities, Basic Call Handling Process & Etiquette, Essential Tools & Technologies

Strategic Alignment of Call Centres, Cross-Channel & Omnichannel Integration, Advanced Analytics & Performance Management, Specialized Compliance & Risk Management, Leadership, Coaching & Employee Engagement, Workforce Management Basics, Career Growth & Professional Development

Written test and scenario-based calling activity

Introduction To Sales, Understanding Your Market, The Sales Process

Sales Forecasting & Planning, Sales Data Management, Sales Operation Management, Sales Ethics & Legal Compliance

Practical activity on sales and planning

Master Class On Sales Pitch, Types Of Sales - Case Studies

Test on advanced sales techniques and strategy

Test on Google Sheets, MS Excel, and AI tools for business applications

Test on sales forecasting, planning, sales operation management, and market strategies

Test on BPO processes, compliance, customer interaction, and workforce management